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Jun 17, 2026
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Undergraduate Catalog 2026-2027
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COM 272 Communication and Conflict Management Credits: (3)
This course explores the nature of interpersonal conflict from a communication perspective. Students will study the processes and theories that inform the attitudes, conditions, and perspectives that influence conflict interaction. Students will examine how power, stress and anger, mediation and negotiation affect conflict dynamics in interpersonal relationships, groups, and the workplace. Students will evaluate the most effective strategies, techniques and tools for managing conflict.
Designation(s): Liberal Arts
Learning Outcomes
- Identify the characteristics of interpersonal conflict.
- Explain the impact on conflict of communication climates, power, stress and anger.
- Identify the patterns and cycles in constructive and destructive conflicts.
- Demonstrate an understanding and application of strategies, techniques and tools used to manage conflict.
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