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Sep 20, 2026
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Undergraduate Catalog 2026-2027
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FSA 201 Hospitality Management Credits: (3)
A continuation of the study of management functions as they relate to the hospitality industry. This second level course covers the principles of personnel management, supervision, equal opportunity, diversity, inclusion, recruitment, and performance standards for successful operation in hospitality industry organizations.
Learning Outcomes
- Describe the role of the supervisor and the importance of communication, planning, organizing, and goal setting.
- Identify equal opportunity laws and the importance of diversity in the workplace by applying EEO compliant recruitment best practices and understand the ways to increase cultural awareness.
- Demonstrate an understanding of how hospitality supervisors can promote and manage cultural diversity in the workplace by establishing a diversity and inclusion program and the benefits of a performance improvement plan.
- Create a positive work environment to motivate, supervise, develop, and coach employees by using conflict management and conflict prevention in the workplace.
- Describe how to excel as a supervisor through the use of discipline, decision-making tactics, and delegation.
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