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Sep 19, 2026
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Undergraduate Catalog 2026-2027
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HTL 232 Front Office Management Credits: (3)
The day-to-day operations of the front office are examined from the progression of a room reservation to check-out. Room rate determination, billing systems, fiscal and accounting policies are emphasized. Traditional methods and systems are compared to computerized contemporary methods.
Learning Outcomes
- Explore the scope of hotels and classifications by size, market segmentation, service levels and ownership.
- Outline the typical front office structure and organization.
- Outline how to process an individual guestroom reservation.
- List the reservations methods for groups, conventions, trade shows, tours.
- Discuss e-commerce and impact on reservations process.
- Review the registration process and room assignment.
- Discuss methods of computing a guestroom rate.
- Outline interdepartmental communications.
- Outline billing procedure and methods of payment.
- Describe the checkout process and account settlement.
- Discuss telecommunication systems & components.
- Discuss city ledger, night audit process.
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