CIS 190 Tech Support Fundamentals

Credits: (3)

This course provides students with an overview of the tech support fundamentals necessary to becoming an entry-level IT technician. Topics include basic hardware components, configurations, operating system and software installations, troubleshooting, preventative maintenance, safety concerns, and customer service issues.

Learning Outcomes

Install, configure, and maintain computer equipment, mobile devices, and software for end-users.
Service components based on customer requirements.
Diagnose, resolve, and document common hardware and software issues.
Apply troubleshooting skills and provide customer support using appropriate communication skills.
Understand the basics of cloud technologies, virtualization, and multi-OS deployments in corporate environments.

Commercial/Heavy Equipment Service Repair A.A.S.

Commercial Photography Microcredential

Digital Art Microcredential

Manufacturing Fundamentals Microcredential

CIS 190 Tech Support Fundamentals